DEAR GLOBE BROADBAND

I can't believe this, it took me half an hour waiting for the site to load, this is no good at all.Wasting my time in front of my monitor waiting for it to load, I decided to reach out your hotline , inquire again, for a countless time. I'm sure those customer reprsentative knows me already, as I seem to keep in touch with you regularly.But same old story, and same old tag lines from your csr, "I'm sorry mam for the inconvenience, how may I help you" may I know your full name to verify your account with us, so we can make a report". Dear  Globe broadband, your making me sick lately, I don't mend your being slow before, but lately it seems like the failure connection comes to visit your client more often. Why is that?  your fast and efficient  when reminding your client who overlook  payments sometimes, but you can't give us a fair service in return of our hard earned dough that we religiously pay you every month in exchange of your internet service. But what happens after our complaints? Is it just stored in your system? Because I wonder if the real issue was resolved, I believe your hotline will breath freely, you will not expereince a momentarily high volumes of call as your recorded csr says when we try to connect. The real issue is still there, so we keep coming and coming to express our dispute. Who likes complaints anyway? of course I don't , but the service I am getting leaves me no choice but to pick up my phone and plea for equivalent action in your part. I have nothing against customer service, as I know they are trying their best to address all the concern of their client's. But whose gonna take charge for all this internet connection interruption every now and then? Whom should we address this same old technical issues were getting from your service? 

4 comments:

teJan said...

na..the same thing there in our place yen...globe bb din. and when I visited philippines and yeah complain usscchh.. just made my day bad! their reasons are soooo shallow and irritating. hehehe! keep smiling still dearie!

ardiands said...

nice post....

halojin said...

hello yen? good day to you. if you encounter slow connection with globe broadband, i think the reason is there is no HSDPA signal on your place and your signal is only GPRS. .. dropping here! anyway, yen? i add you here on my blog roll. hope you add me too. God bless!

isp101 said...

Hello, YEN! If you have reported your concern to customer service, and nothing is happening... Ask them to transfer you to Tier 2 support, If tier 2 tells you that it's not a server concern, you can ask them to send a dispatch. If all things fail, just find a different Internet Service Provider. Because, believe me or not, good internet connection depends on how far you are from the remote terminal of your ISP. Just like here in Malabon, we can't have a decent PLDT connection, we always get either a slow or sporadic connection, but, good thing, BAYANDSL offers a much cheaper and stable connection. If they can't fix it, then go to a different service provider! =)