IS IT BAD?

I purchased a bed sheet and didn't like the color when I get home, so the other day I went back to the mall and asked the sales representative for a new style. Then I  proceed to the appliance section to buy a blender, but this time I was pissed off because the customer service can't give me the warranty seal for the item I bought. They just keep on telling me that I already had the receipt and its already a proof. I did not agree with them, because the lettering's on the receipts fade after a few months. And it irritates me more when they told me to xerox the receipt so that I can have a copy. Then that's when I started to argue and question their job, I even asked for the name of the customer representative in charge. After calling their supervisor I got the warranty seal and the official receipt and not the counter receipt, much better.

Second incident, After the shopping I asked my friend to eat in the nearby food chain, When it was my turn I noticed that my order was not that proportion on the standard measurement. So I asked the cashier to replace my order with the same menu in their standard measurement and there you go, I was satisfy  to accept my order.

As I was reflecting tonight, I am weighing those incidents if I overreact on those situation or Am I just a commoner. But even so, I only wanted a fair and good service that I deserve, my attitude did show up because I was not satisfied with their service. I believed it's their responsibility to take care their clients and I was one of them, I burst out because they don't listen to me and don't pay much attention. But I'm not claiming that I am all right,and they are all wrong, I should have stay calm, but I wasn't able to do my part. Understanding their side, I realized that maybe their job is not that easy, and all they wanted also is to give their best service but somehow they failed from time to time, but that doesn't mean they can't give good result to other clients. Well, peace be with me.

3 comments:

-=einz=- said...

Nope! Fair enough, can't blame you for reacting that way, its a common situation of seeking for a good quality of services/products that you had pay for.

I admire you actually for insisting your rights. Unlike me, I am complaining but easily give-in to what they were explaining. Maybe because I experienced to be in their shoes. Being a sales staff wasn't an easy job, but it is their duty to give customer satisfactory.

juicekodai said...

i beleive its just right... its their responsibility to give good service. good customer service

lina@happy family said...

I think you're doing right; as long as we state our complaints assertively. It also helps them to improve their service...